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Name
Do you feel confident to ask staff questions about your services?
Do the staff who provide or coordinate your service follow up when you raise things with them?
Are your services delivered at a times convenient to you?
Do the people providing your service have the skills to meet your needs?
Are staff kind, caring and respectful?
Are you or your representative involved in decisions about the service/s you receive? For example, in the development of your Home Care Agreement or updates to your care plan?
Is your care plan updated when your circumstances or needs change?
Are you given information in a way that helps you to get the most out of your care and services?
Does your provider give you a monthly statement?
Overall, do your services improve your quality of life?
What's your overall service rating?
Would you recommend our service to others?
Would you use our service in the future?